I’ve recurrently told American cities to tear down the faregates. BART’s belts-and-suspenders fare enforcement is unnecessary, borne of a panic rather than of any calculation of costs and benefits to the system. But what BART should get rid of is not the ambassadors, but the faregates. The most successful transit city the rough size of San Francisco – Berlin – has no faregates and leaves most stations unstaffed to reduce costs. Berlin encourages compliance by making it easier to follow the law, for example by offering cheap monthly passes, rather than by hitting passengers in the face with head-level fare barriers.
For Richmond, this means reloadable fare cards, fare capping, cheaper monthly passes, simpler payment apps, and speeding up the ticket vending machines (or getting rid of the need to print a receipt—the TVM printers are SO slow).